Privacy Policy

Privacy Policy

Welcome to the Arvi Scrub Hub Privacy Policy. Arvi Scrub Hub ("we", "our", "us") provides digital solutions that connect customers with vehicle care professionals offering doorstep services such as car wash, bike wash, deep cleaning and related auto-care services through our website and mobile application (collectively referred to as the "Platform").

This Privacy Policy explains how we collect, use, process, and protect your personal information when you access our platform or use our services.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Applicability

This policy applies to all users who access or use the Arvi Scrub Hub platform. By using our services, you consent to the collection, storage and processing of your personal data as described in this policy.

We may update this policy from time to time. Users are encouraged to review the policy periodically.

2. Personal Data We Collect

We may collect the following types of personal data:

• Contact Information – Name, email address, phone number, and location.
• Profile Information – Username, photographs and user profile details.
• Communication Data – Feedback, reviews, customer support queries and chat records.
• Technical Information – IP address, device information, browser type, and usage patterns.
• Transaction Information – Booking history, service details, and payment-related data.
• Usage Data – Activity within the mobile application, clicks, interactions, and preferences.

If required personal data is not provided, some features of our services may not be available.

3. How We Collect Data

We collect information through the following methods:

• Direct interactions such as creating an account or booking services.
• Automated technologies such as cookies and analytics tools.
• Third-party integrations such as payment gateways and analytics providers.

4. How We Use Your Personal Data

Your data may be used for the following purposes:

• To create and manage your user account
• To provide vehicle care services through the platform
• To connect you with service professionals
• To process payments and manage transactions
• To improve our platform and services
• To provide customer support
• To send important notifications and updates
• To comply with legal obligations
• To prevent fraud and ensure platform security

By using the platform you agree that Arvi Scrub Hub may contact you via phone, email or notifications related to your service requests.

5. Cookies

Our platform may use cookies and similar technologies to improve user experience, track preferences, and analyze traffic.

You may disable cookies through your browser settings, but certain platform features may not function properly.

6. Sharing of Data

We may share your personal data with:

• Service professionals providing services through the platform
• Trusted third-party service providers such as payment processors
• Analytics and marketing partners
• Legal authorities when required by law

All third parties are required to protect your personal data in accordance with applicable privacy laws.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Opt-out of marketing communications
• Request deletion of your account

You may contact us through the support section of the app for such requests.

8. Account Deletion

You may request deletion of your account and personal data by contacting our support team through the app or email.

Some transaction records may be retained as required by applicable laws.

9. Data Security

We implement industry-standard security measures including encryption, secure authentication, and server protection to safeguard your data.

Users are responsible for maintaining the confidentiality of their account credentials.

10. Data Retention

Your personal data will be retained only as long as necessary to provide services and comply with legal requirements.

11. Business Transfers

In the event of a merger, acquisition, or business restructuring, user data may be transferred as part of the business assets.

12. User Generated Content

Any content posted by users including reviews, feedback or comments may be publicly visible. Users are responsible for ensuring such content complies with applicable laws.

13. Updates to Privacy Policy

We may update this Privacy Policy periodically. Continued use of the platform after updates indicates acceptance of the revised policy.

14. Consent

By submitting information through our platform or web forms, you agree to receive calls, messages or notifications related to services from Arvi Scrub Hub or authorized partners.

Last Updated: 2026