Privacy Policy

TERMS AND CONDITIONS FOR PARTNER MANAGER

ARVISCRUBHUB TECHNOLOGIES PRIVATE LIMITED

Last Updated: 26 July 2025

These Terms and Conditions ("Terms") constitute a legally binding agreement between Arbiscrubhub Technologies Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at Arihant Kohinoor, Trimurti Nagar, Nagpur - 440022, Maharashtra, India ("Arbiscrubhub", "Company", "we", "us", "our"), and you, the person/entity onboarding as a Partner Manager on the Arbiscrubhub Platform ("Partner Manager", "you", "your").

A. INTRODUCTION & SCOPE

These Terms govern the onboarding, appointment, engagement, and conduct of Partner Managers and the Partner Manager's access to and use of:

• the website https://www.arviscrubhub.com/
• the Arbiscrubhub mobile application, dashboards, and related systems

(collectively, the "Platform") and the services, tools, support, operational processes, and business features offered through the Platform (collectively, the "Services").

These Terms include and must be read with:

• the Privacy Policy; and
• any additional guidelines, SOPs, notices, operating rules, instructions, fee schedules, KPI policies, or supplemental terms issued by Arbiscrubhub from time to time ("Supplemental Terms").

The Privacy Policy and Supplemental Terms form an integral part of these Terms. In case of conflict, the Supplemental Terms shall prevail.

B. LEGAL NATURE OF THE TERMS

These Terms form a binding legal agreement between the Company and the Partner Manager.

By accessing or using the Platform/Services, you represent and warrant that:

• you are legally competent to enter into a binding contract
• if you act on behalf of an entity, you have authority to bind that entity;
• you have read, understood, and agreed to these Terms and all applicable policies.

If you do not agree, you must immediately stop using the Platform and Services.

C. LANGUAGE OF CONTRACT

Any translated version is provided for convenience only. The English version shall prevail in case of conflict or inconsistency.

D. ACCEPTANCE AND MODIFICATION

By registering on or using the Platform/Services, you acknowledge that:

• you accept these Terms in full;
• these Terms supersede prior understandings unless expressly incorporated;
• Arbiscrubhub may update these Terms and notify you via the Platform and/or email/notifications. Continued use after the effective date constitutes acceptance.

All services are rendered solely by Partner Managers and their teams.

1. DEFINITIONS (KEY TERMS)

For clarity, the following terms have these meanings:

• Partner Manager means a person/entity authorised by Arbiscrubhub to manage operations, kits/machines, and Service Partner performance for an allotted territory/region.
• Service Partner / Service Professional means a service provider who performs vehicle grooming services.
• Customer means an end-user who books services using the Platform.
• SOPs means the Standard Operating Procedures issued by Arbiscrubhub.
• KPI means performance metrics required by Arbiscrubhub
• Territory means the region/area allocated to the Partner Manager.

2. SERVICES AND PLATFORM ROLE

2.1 Platform Role

Arbiscrubhub is a technology and operations facilitation platform. It:

• enables bookings/leads and customer discovery;
• provides scheduling and routing support;
• facilitates payment collection and disbursement subject to deductions;
• maintains dashboards, ratings and compliance tools.

2.2 Independent Role

Partner Manager acts as an independent third-party business operator. Nothing in these Terms creates employment, agency, partnership, joint venture, franchise or employer-employee relationship.

3. PARTNER MANAGER RESPONSIBILITIES

3.1 Kit / Machine Care and Maintenance

• Maintain the machine, kit and tools with due care;
• Prevent damage, misuse, theft and unauthorised usage;
• Bear responsibility for damage due to negligence by the Partner Manager or their team;
• Compensate the Company for repairs/replacement costs where damage is attributable to negligence/misuse.

3.2 Team Formation and Training

• May create a team (payroll/freelance/other lawful arrangement);
• Ensure all team members are trained and retrained as per Company instructions;
• Ensure strict compliance with SOPs and safety processes.

3.3 Platform Exclusivity (No Off-Platform Services)

• Service Customers only through the Platform;
• Private/off-platform bookings for customers introduced through the Platform are prohibited unless the Company gives prior written approval;
• Any off-platform service constitutes a material breach and may lead to deboarding, account termination, penalties, forfeiture, and legal action.

3.4 Support and Issue Handling

• For kit/app/technical issues, contact the Company immediately;
• Do not engage third parties for kit/app fixes without written approval;
• Coordinate with Company support to resolve customer grievances and ensure no unauthorised services are performed.

3.5 SOP Compliance

Partner Manager must strictly follow SOPs. Deviation may lead to corrective action including suspension/termination.

3.6 KPI and Performance Monitoring

Partner Manager's primary responsibility is to ensure Service Partners meet KPIs. If Service Partners fail KPIs, IDs may be deactivated. Reactivation, if allowed, will require Company approval and may attract reactivation charges.

4. MEETING AND COMMUNICATION PROTOCOL

• Partner Managers must attend scheduled meetings via Google Meet as per Company schedule;
• Phone-call support may not be available for Partner Manager matters; official communication shall occur via designated meetings and approved channels;
• Failure to attend meetings may affect operational support, and the Company will not be responsible for issues arising due to non-participation.

5. COMMUNICATION AND INTERNAL CONDUCT

All business operations and internal coordination must occur through Company-authorised channels.

Partner Manager shall not create or participate in unofficial groups/communities involving other Partner Managers, Company employees/professionals, or Customers without prior written consent.

Any conduct intended to disrupt operations, influence processes improperly, or coordinate actions impacting business continuity or governance is a material breach. Company may take action including suspension, termination, withholding payments, and legal proceedings.

6. PROFESSIONAL CONDUCT

• Partner Manager and representatives must maintain professional behaviour; abusive language/harassment is prohibited;
• Any abusive conduct may lead to termination of the Partner Manager ID and deboarding.

7. CHEMICALS, CONSUMABLES, AND REVENUE LEAKAGE PREVENTION

• Company-provided chemicals/consumables must be used only for official Platform bookings;
• Personal bookings or misuse is strictly prohibited;/li>
• If revenue leakage/fraud is detected, ID may be deactivated and action taken as per policy.

8. ISSUE RESOLUTION EXPECTATIONS

• Allow reasonable time for the Company to resolve raised issues;
• Avoid repeating the same issue unnecessarily as it may delay resolution;
• Cooperate and maintain professional patience.

9. OPERATIONAL TERMS

9.1 Amendments and Revisions

Company may amend/update Terms to reflect operational/regulatory/service changes. Continued operations may require signing revised agreements.

9.2 Requirement to Upgrade Equipment

If new services are introduced, Partner Manager may be required to procure necessary equipment/consumables to maintain standards.

9.3 Social Media Restriction

Partner Manager shall not post content (positive or negative) about the Company/services on social media without prior written approval.

9.4 Service Obligations

Partner Manager and appointed SPs must complete assigned services irrespective of location/distance as per booking acceptance.

9.5 No Return / No Refund

No return/refund applies to onboarding kits, consumables, onboarding fees, token amounts, or other payments unless the Company explicitly confirms otherwise in writing.

9.6 Quality Standards and Deboarding

• Company may deboard any Partner Manager/SP for failure to maintain quality standards or KPI requirements;
• Any off-platform service to Platform customers results in immediate deboarding.

9.7 Service Modification Rights

Arbiscrubhub may add/modify/suspend/discontinue Services (or part) temporarily or permanently.

10. ACCOUNT CREATION AND MANAGEMENT

10.1 Eligibility

Partner Manager must be at least 18 years old and legally capable of contracting.

10.2 Registration and Information

You must provide accurate information including identity/address proofs, bank details, and any other documents required.

10.3 Accuracy and Updates

You must keep information accurate and updated; Company is not liable for issues caused by incorrect/outdated data.

10.4 Background Verification

You consent to background verification by Company or vendors at your cost, as required.

10.5 Single Account

Only one account per person/entity is allowed; multiple accounts may be terminated without notice.

10.6 Credential Security

You must keep credentials confidential and notify the Company of any breach. Sharing credentials may lead to suspension/termination.

10.7 Accountability

You are responsible for all activity under your account.

11. BOOKINGS, LEADS, AND CREDITS (IF APPLICABLE)

• Leads are allocated based on availability, location, ranking and performance;
• Failure to act on leads may result in reassignment;
• Credits/Pre-deposits (if applicable) must be maintained as per Company policy;
• Promo credits are non-transferable, non-refundable and may be withdrawn at Company discretion;
• Subscription packages and incentives (if any) are governed by separate eligibility terms.

12. PRICING, PAYMENTS, AND TAXES

12.1 Payment Collection and Disbursement

• Customer payments may be collected by the Company as a limited collection agent;
• Revenue may be accumulated in the Company account and disbursed to the Partner Manager as per payout schedule;
• Partner Manager must review payout statements and report discrepancies within timelines notified by the Company.

12.2 Platform Fee and Adjustments

Company may deduct platform fees, penalties, and other charges as per policy.

12.3 Deferred Payouts

Company may defer a portion of payout up to 90 days in case of dispute, fraud checks, reconciliation, or legal reasons.

12.4 Set-Off Rights

Company may set off any dues (tools/kits/consumables/subscriptions/penalties) from payouts.

12.5 Taxes

Partner Manager is responsible for tax compliance. Company may deduct TDS as per law and applicable sections.

13. CUSTOMER DATA AND PRIVACY

• Treat customer data as confidential;
• Do not misuse customer data for any unauthorised purpose;
• Comply with applicable data protection laws;
• Promptly report data breaches to the Company.

14. TERM AND TERMINATION

14.1 Notice Termination

Either party may terminate with 3 months written notice.

14.2 Immediate Termination by Company

Company may terminate immediately for breach, misconduct, non-compliance, fraud, revenue leakage, off-platform service, abusive conduct, or serious SOP violation.

14.3 Return of Company Property

Upon termination, Partner Manager must return all Company property including machines/kits/manuals/confidential information.

14.4 Effects

Company may settle dues after deducting penalties/damages/fees legally owed.

15. NON-DISPARAGEMENT AND NON-COMPETE

15.1 Non-Disparagement

Partner Manager shall not make defamatory/disparaging statements about Company during the term and for one year after termination.

15.2 Non-Compete (During Term)

During the agreement, Partner Manager shall not run a competing business similar to the Company's services, divert Company customers, employ Company personnel without written consent, or harm Company interests through competing activity.

16. PLATFORM DISCLAIMER AND LIMITATION OF LIABILITY

• Platform/Services are provided 'as is' and 'as available';
• Company is not liable for service execution issues by Partner Manager/SPs;
• Company is not responsible for losses from downtime, system failures, third-party processor issues, etc., to the maximum extent permitted by law;
• Company's aggregate liability (if any) shall not exceed INR 50,000.

17. INDEMNITY

Partner Manager agrees to indemnify Company, affiliates, officers, employees for claims/losses arising from breach of Terms, misconduct/fraud, off-platform services, customer damage/complaints, and data misuse.

Company will indemnify Partner Manager only for claims arising solely from Company's gross negligence or wilful misconduct.

18. DISPUTE RESOLUTION, GOVERNING LAW, JURISDICTION

• Disputes should first be raised through Company grievance/support mechanisms;
• Parties will attempt good-faith mediation within 45 days;
• Unresolved disputes go to arbitration under the Arbitration and Conciliation Act, 1996;
• Seat/venue: Nagpur, Maharashtra; language: English;
• Courts at Nagpur have jurisdiction for permitted matters.

19. GRIEVANCE REDRESSAL OFFICER

Email: hello@arviscrubhub.com

Registered Office: Arbiscrubhub Technologies Private Limited, Arihant Kohinoor, Trimurti Nagar, Nagpur - 440022, Maharashtra, India

20. MISCELLANEOUS

• Aadhaar-based authentication may be used for agreement signing;
• Incentive structures may vary by city/tier and will be provided separately;
• A portion of revenue may be allocated to a welfare pool as per policy;
• Kit warranty is governed by the warranty card terms;
• Token balance must be paid within 7 days; failure may forfeit token amount;
• No guaranteed bookings/revenue/profit; market factors apply;
• Only written promises in this document are enforceable;
• No refunds unless Company confirms in writing.

SIGNATURES

By signing/accepting these Terms, the Partner Manager confirms that they have read and understood these Terms, had the opportunity to seek independent legal advice, and accepts the risks and obligations described herein.